Contact Us
Contact our support team when you need help with Spinz. In most markets, you can reach us by email or Live Chat around the clock.
Email [email protected] for a general question, feedback or a matter that is not time-sensitive. Use Live Chat when you need quicker help with your account. If you open Live Chat while signed in, our agent receives account information immediately, which usually helps us resolve the issue more quickly.
What we can help with
Our Customer Support team can help with account access, password recovery, deposits, wagering progress, personal information and responsible gambling controls.
Contact us if a password reset code has not arrived, a deposit is taking longer than expected to appear or your wagering requirements do not seem to be decreasing when they should. We can also help if you opened an additional account by mistake. Spinz permits only one account per player, and our systems identify and close duplicate accounts.
You can change your phone number in My Account. Contact Customer Support if you need to update other personal information connected with your account.
Before contacting support
If you cannot sign in, choose Forgot your Password and provide the mobile number registered to your account. We send a reset code by text message to that number. Contact us if the code does not arrive or the reset process does not resolve the problem.
For a browser issue, close and reopen your browser. If the problem continues, restart your device. You should also check that the device and its software are current and compatible with Spinz. If these steps do not help, contact our team and describe what happened.
When you write to us, include a clear summary of the problem and any useful timing details. Do not send your password, full payment card number or other sensitive security information by email.
Payments and verification
The person named on your Spinz account must also be the payment account holder. We may review any discrepancy and, in serious cases, temporarily suspend the account while we investigate.
Do not request early account verification. We will contact you when a check is needed. At that point, an account area for uploading the required documents will become available on our website.
Responsible gambling support
Our team can explain the deposit limit, net loss limit, Time Out, Reality Check and self-exclusion options available at Spinz. Use Live Chat if you want help activating self-exclusion. We will let you know once the exclusion is active.
If money remains in your account during self-exclusion, contact Customer Support about a withdrawal. Verification may still be required, and the account cannot accept new deposits while the exclusion is active.
Our operator details
Granturo Malta Ltd operates Spinz and is registered in Malta as company C107733. Our registered address is Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta.
Our licence, MGA/B2C/1079/2025, is issued by the Malta Gaming Authority, which regulates Granturo Malta Limited.
Our registered address identifies the operator. For customer support, use Live Chat or email [email protected].