Privacy Policy
This policy explains how we handle personal information when you visit our website, use a Spinz account or contact our support team. We ask you to share only the information needed for the service or request concerned.
Granturo Malta Ltd operates Spinz and is registered in Malta as company C107733. Our registered address is Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. Our licence, MGA/B2C/1079/2025, is issued by the Malta Gaming Authority, which regulates Granturo Malta Limited.
Information you give us
When you create or use a Spinz account, we may receive the details you enter and information connected with your account activity. We may also ask for documents when an identity check is required. We will contact you when verification is needed and provide an area in your account for uploading the relevant documents.
If you email [email protected], we receive the email address you use, the contents of your message and any information you choose to include. If you contact us through Live Chat while signed in, our support agent receives account information that helps us identify you and deal with the request.
Do not send your password, full payment card number or other sensitive security information by email.
Information created during your visit
Technical information may be processed when you use our website so that pages can load, remain secure and work on your device. This may include your internet protocol address, browser and device information, request times, pages requested and basic diagnostic data.
Cookies and similar technologies may also store or read information on your device. Their use and the controls available to you are explained in our Cookies Policy.
How we use information
We may use information to provide and maintain Spinz, manage accounts, respond to support requests, investigate errors or misuse, protect website security and understand whether our pages and features work as intended.
Account information may also be used to carry out checks, review payment discrepancies and support responsible gambling controls. Where the name on a Spinz account does not match the account holder requesting a payment, we may flag the discrepancy and investigate it.
Your account choices
You can manage communication consent in My Profile under My Account. We send relevant marketing offers only when you have agreed to receive marketing material. You can change the phone number connected with your account in My Account. To change other personal information, contact our Customer Support team.
You can review certain activity through your account. For example, Buy Free Spins Bundle purchases are recorded in Transaction History and can be viewed there.
Responsible gambling information
Information connected with responsible gambling controls may be sensitive. Details about self-exclusion, including the selected period and related personal information, are available only to authorised personnel and are stored securely in line with applicable privacy law.
You can ask our Customer Support team about deposit limits, net loss limits, Time Out, Reality Check and self-exclusion. Live Chat is available when you need help applying self-exclusion to your account.
Cookies and other services
Some features may use cookies or include services provided by another organisation. Information handled by those services is subject to the terms and privacy controls that apply when you use them. You should review the choices displayed before providing information.
Your questions
If you have a privacy question or want to ask about information connected with your Spinz account, contact Customer Support. You can email [email protected] for a matter that is not time-sensitive or use Live Chat while signed in so we can identify the relevant account more quickly.
We may need enough detail to identify the account, message or interaction concerned before we can respond. We may update this policy when our website, services, support arrangements or applicable requirements change. The current version is the one published on this page.